Refund policy

Return Policy

All our items are made to order by our printing partner using our designs. Because of this, we generally do not accept returns or exchanges. Please verify size prior to placing your order. Also, colors may appear differently on a computer screen than in person. Not everyone has the same color settings on their devices. Orders can only be canceled if printing hasn’t begun. Once printing starts, cancellations aren’t possible, but you can return the item after delivery if it meets our return criteria.

 All of this being said, there are occasional exceptions like printing errors and damage. In general, we want you to love the product you have purchased from us, so if there is an issue that meets this criteria, please reach out to us and we will do our best to help resolve it for you. We never want our customer to be “stuck” with a defective product! 

 Here is the process if you have an issue with a defective or damaged product. Contact us within 7 business days of receiving the item: fml@2sbdesign.com. Please provide your order number and the nature of the issue you are having with the product. If the item is damaged or defective, clear photos of the damage or defect help! We will work with you to get an exchange completed in a timely manner. Please be aware shipping fees will apply.

 All returns and exchanges must be approved.

Do not send items back without contacting us first—unapproved returns will not be accepted. 

Refunds are processed once the return is received and inspected. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary by bank or credit card company.